Legal

Privacy Policy

Last updated: February 2026

This Privacy Policy describes how Lighting Studio Kenya (lighting.co.ke), operated by FullHouse LTD, collects, uses, and protects your personal information when you use our website and services.

Information We Collect

We collect information that you provide directly to us, including:

Name, email address, phone number, and delivery address when creating an account or placing an order
Order details and transaction history
Messages and enquiries submitted via contact forms, email, or WhatsApp

We also automatically collect certain technical information when you visit our website:

IP address and approximate geographic location
Browser type, device information, and operating system
Pages visited, time spent on site, and navigation patterns
Referring website or search terms used

How We Use Your Information

Order fulfilment: Processing orders, managing deliveries across Kenya, and handling returns
Communication: Sending order status updates, delivery notifications, and responding to customer support enquiries
Marketing: Sending promotional communications (only with your consent; you can unsubscribe at any time)
Site improvement: Analysing usage patterns to enhance website functionality, products, and services
Security: Detecting and preventing fraudulent activity

Payment Processing

Payments are processed securely by third-party payment providers (M-Pesa, bank transfers, and card payment gateways). We do not store your full payment card details on our servers. All payment transactions are encrypted using industry-standard protocols.

Cookies

Our website uses cookies for the following purposes:

Retaining items in your shopping cart between visits
Keeping you logged into your account
Analytics tracking (Google Analytics, Matomo) to understand site usage
Targeted advertising (Google Ads, Meta) to show relevant products

You can adjust your browser settings to refuse or delete cookies, though this may impact shopping cart functionality and your overall browsing experience.

Information Sharing

We do not sell your personal data. We share information only with:

Delivery partners: To fulfil and deliver your orders
Payment processors: To securely handle transactions
Analytics providers: Such as Google Analytics, for understanding site traffic and behaviour
Advertising platforms: Including Google Ads and Meta, for remarketing purposes

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law.

Data Retention

We retain your personal information for as long as your account remains active or as needed to provide services. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Request export of your data in a portable format
Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the details below.

Security

We protect your personal data using SSL encryption (HTTPS) for all data in transit. Access to personal data is restricted to authorised personnel only. While we implement industry-standard security measures, no method of transmission over the internet is 100% secure.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: